Available · Berlin

FAISAL
MAHMOOD.

Operations Engineer & AI Product Builder
LinkedIn ↗ · GitHub ↗ · Résumé ↗

Operations engineer turned AI product builder, based in Berlin. I started in mechanical engineering in India, where a portable oxygen concentrator I built won Best Engineering Project at VTU. From there I moved into operations and commissioning at Shou'alah, the world's largest waste-to-energy plant in Dubai, cutting truck offloading time by 75% with an automated weighbridge system built on SAP data. A master's in Engineering Management in Germany pulled me toward software, and today I focus on building production AI systems on my own, including Swagath AI, a phone receptionist that has handled real motel bookings around the clock since launch.

Experience
Mar 2026 – Present
Magdeburg, Germany

Operations Associate

Amazon Fulfillment Centre
2025 – Present
Berlin / Remote

AI & Automation Developer

Independent
  • Swagath AI, a production AI phone receptionist SaaS handling real motel bookings 24/7 via voice. 9-panel dashboard, 3-tier RBAC, multi-tenancy, Telegram bot. Live at faysl.shop.
  • B2B Briefing Automation, an AI agent that generates company briefings, achieving a 90% reduction in sales preparation time.
  • Lead Qualification Workflow, an n8n pipeline that evaluates prospects and removes manual data entry from the sales cycle.
Jul 2023 – Aug 2024
Dubai, UAE

Operations Associate

Shou'alah, World's Largest Waste-to-Energy Plant
  • Built an automated weighbridge ticketing system pulling live truck exit data from SAP, auto-matching records and printing tickets, achieving a 75% reduction in truck offloading time.
  • Deployed 4 department dashboards in Excel and Power BI, eliminating continuous inbound status calls across the facility.
  • Integrated real-time data across 5 weighbridges and an ANPR camera network, maintaining 100% government compliance through commissioning and live operations.
Sep 2022 – Apr 2023
Karnataka, India

Systems Engineer

AITE, Advanced IT Engineering
  • Reduced hardware downtime by 40% via centralized licensing servers and secure access pipelines for AutoCAD, SolidWorks, and CAM, serving a 200+ student training centre.
  • Standardized procurement for high-load CAD/CAM and G-Code rendering infrastructure.
2018 – 2021
Karnataka, India

CNC Programmer

Azad Robotics Technologies, Part-Time
  • Traced tool paths in ArtCAM and compiled material-specific G-Code, achieving a 25% improvement in production accuracy.
  • Built a job-tracking catalog and reusable design library that cut repeat job setup time.
Education
Dec 2025
Berlin, Germany

M.Eng. Engineering Management

IU International University of Applied Sciences

Thesis: "Digital Transformation Challenges in SMEs: Towards a Resilient Technology Management Strategy" ↗

2022
Nitte, India

B.E. Mechanical Engineering

NMAM Institute of Technology, VTU

Best Engineering Project by VTU (2021-2022) among 150+ teams ↗: a medical-grade Portable Oxygen Concentrator at 95% purity on a ₹50,000 budget. Specializations in Lean Manufacturing, Six Sigma, and Industrial Automation.

Projects
05
01

Swagath AI

Live

AI phone receptionist for motels, handling real bookings 24/7 in English over phone and WhatsApp. Built on Claude Code and DeepSeek for conversation handling, Vapi for telephony, and FastAPI on the backend, with an async connection pool that cut query overhead from 11 calls down to 4. Ships 9 role-based dashboards with RBAC for staff, and runs in Docker behind Cloudflare.

Claude Code / DeepSeek Vapi Telephony FastAPI Docker / Cloudflare
Live Demo → Code →
02

AI Customer Support Agent

Live

Autonomous lead-gen and support agent that qualifies inbound prospects and resolves support tickets without human escalation, using LLM function calling to decide when to look something up, hand off, or close the loop on its own.

LLM Orchestration n8n / LangChain FastAPI
View →
03

Hermes Agency Agents

Live

207 specialized agency agents integrated as a composable Hermes AI Agent skill, enabling multi-agent execution across engineering, product, sales, marketing, and strategy.

Multi-agent Systems Hermes Agent Agency Agents
Code →
04

YouTube Shorts Pipeline

Building

Automated content factory — 3 Reddit stories daily into TTS-narrated, Whisper-captioned Shorts. Auto-upload, 3× daily cron, zero manual input.

OpenAI Whisper Reddit API Python
In progress
05

Portable Oxygen Concentrator

Award

PSA oxygen concentrator at 95%+ purity within ₹50,000. Best Engineering Project — VTU (150+ teams).

PSA Technology Mechanical Engineering
Report → Best Project
Contact me
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